Booking, payment, cancellation and travel terms for Bay2Coast Private Transfers.
Online bookings are accepted up to 24 hours before your scheduled pickup. Phone bookings may be accepted up to 2 hours prior, subject to driver availability. A booking is confirmed only once payment has been processed. Quoted fares are fixed and include GST, airport access fees and standard road tolls.
Cancellations made at least 48 hours before pickup are refunded in full, less a $20 administration fee. Cancellations within 48 hours incur a 50% fee. Cancellations within 2 hours of pickup, and no-shows, are charged the full fare. Bookings may be amended up to 24 hours before the original pickup time, subject to driver and vehicle availability.
Incoming flights are monitored. We typically wait up to 60 minutes from the scheduled pickup time, or reschedule where availability allows. If a delay exceeds 60 minutes and the transfer cannot be rescheduled, a 70% refund of the fare is issued. One vehicle carries up to four passengers with luggage. All luggage and personal items are carried at the passenger's own risk. Bay2Coast Private Transfers is fully licensed and insured.